Sovereign Car Sales : AC Cobras, Replicas,Prestiege and 4x4s, Whitchurch, Hampshire

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Here is a small selection of letters and e-mails received from customers after purchasing vehicles from Sovereign Cars. 


"We have absolutely no hesitation in recommending you to any friends who want a Cobra"


Hi again,

 

Thanks for the help. How about putting the following on your website?

 

“We feel the need to comment on the excellent service from the 2 wide boys” First impressions can be deceiving.

Whilst in the first instance my wife likened Larry and Nigel to Arthur Daley and Terry McCann, the service and enjoyable buying experience that we have received is second to none. Having previously purchased our cars from main dealers, they do not compare to the relaxed and friendly way in which we were dealt with at Sovereign. Well done all of you!

What a nice way to buy a specialist vehicle. The car is awesome but confined to barracks as it hasn’t stopped raining since purchase. How sad is that!!

We have absolutely no hesitation in recommending you to any friends who want a Cobra.

 

Dave and Sue (August 2008, purchase of our first fuel injected Factory Built 427 recreations)


" I have had more fun out of the Cobra in the last two days than I have had from my 993 Turbo in the last two years….."

It was great meeting you and your team on Saturday. I have never before had such a good experience spending my money, or my wife’s for that matter! When I arrived to view the fantastic selection of AC Cobras I was reasonably uneducated in the various differences in specifications and builds. This was soon rectified by Nigel, it was a pleasure having someone with so much knowledge steer me through. The Cobra that I drove away is superb, I have been unable to get ride of the grin from my face! I should have taken your advice and charged my friends for each ride I have given as it would have gone some way to topping up my credit cards…. Once again, thanks for your time on Saturday, I will see you again when I want to upgrade

Iain Mcleod

"....Your excellent service and customer care has been second to none. Thanks again!!"

Dear Nick (and Larry). Thanks very much for the cheque I received today regarding the replacement part for my BMW. Your excellent service and customer care has been second to none. Thanks again!!

Steve Dreier

"....I do not hesitate in bringing my friends to your Aladdin's cave of "boys toys" and recommending you as a dealership"

Once again, thank you for the excellent aftercare service you provided for my Cobra. No-one likes to have a major problem directly after purchasing a car, but one of the reasons for buying from a dealership is that they should take ownership of the problem and fix it under warranty if one occurs, without any hassle.

Sadly this is often not the case with some dealerships, however, when I had a problem with my engine, the service provided by everyone at Sovereign was great! It's nice to see quick problem ownership and a steely determination (and a major rebuild) to get to the bottom of a somewhat obscure problem in order to leave me with an engine as good as new.

This is why I do not hesitate in bringing my friends to your Aladdin's cave of "boys toys" and recommending you as a dealership to them. I know everything is genuinely sold in good faith by people with a passion for their trade and all the stops will be pulled out if there is an issue.

Best Regards
Paul Wybrow


"This is my first Cobra, and you made choosing, purchasing and ownership a breeze."

Hi Guys,
I just wanted to thank you for helping me fulfil a school boy dream. My car arrived on time, in showroom condition, and now having had the pleasure of having a blast in it, drives as beautifully and as noisily as you said it would. This is my first Cobra, and you have made choosing, purchasing and ownership a breeze. I just can’t get the grin off my face. Thanks so much again.

Kind Regards

Mark Lewis
E. Sussex

"We were more than impressed with their professionalism"

‘Pat and I accepted an offer from Sovereign Cars of Whitchurch for our AK' …..’It also obviated our involvement in the sales process and potentially spending hours (days?!) in Exeter/ Stoneleigh car parks etc / our front driveway fending off 'tyre kickers', and dreamers photographing the object of their envy! Furthermore, I must admit that we were more than impressed with their professionalism, and the way in which their Mr Nick Bridge upheld his telephoned promise to "make the process simple and painless", although we declined his offer to take us (& the cheque!) to the train station for our return trip, the parting of ways with 'Cob' TOK 46 was a lot easier than could have been. Any cynicism with, and fear of, car salesmen was significantly alleviated through this experience! Quite a recommendation.’

Thanks again for all your assistance / advice and keep up the good work.
Kind regards
Andrew+ Pat Lee

"The way I was dealt with was so friendly and welcoming"


Hi, thanks very much to you all for looking after me so well when I dropped off my Focus ST on Friday. The way I was dealt with was so friendly and welcoming I can understand why you have so many customer recommendations on your website(and I was only selling a car to you). I made the train with 5 minutes to spare thanks to some nippy driving by your colleague. I only wish I could have had a little more time to look around your fabulous showroom.

Regards and thanks again Richard Whitehead



"It is easy to be pleasant in business when you are selling something, it is rare to find people that totally stand behind the products/services that you have purchased from them when things go wrong."


Just a note to say thank you Nick and Larry for all the help, and fantastic service you have given to me after buying my beautiful car some 4 weeks ago. It is true to say that there have been a number of minor problems, including a slipping clutch which Nick has kindly helped me with despite my mechanical ignorance.

 

I contacted Nick and he advised me to take the car to AK Sportscars in Peterborough, these guys were great, they waited after hours and looked at the car straight away, showed me the problem and cleary explained in a way which I understood, that only an adjustment was needed, not a new clutch!!!

 

The guys at AK were friendly informative an honest, although they did give me a bollocking because the car was dirty, this showed me the proud passion they have for their business.

 

The next morning the car was ready by 11am, all fixed. They had also gone to the trouble of cleaning the car for me!

 

I asked John how much I owed him, and he informed me that Larry had contacted them the night before, to say that whatever was wrong with the cobra ,to fix it and forward the bill to Sovereign

 

It is easy to be pleasant in business when you are selling something, it is rare to find people that totally stand behind the products/services that you have purchased from them when things go wrong.

 

I can highly recommend both Sovereign and AK, they are both honest, trustworthy and passionate about their business, an obviously care about the "customer experience."


Thanks all

Cheers

Mike



Brian is still beaming from ear to ear

Dear Nick and Larry,

Well we made it home and the Cobra sits nicely in our garage, Brian is still beaming from ear to ear, his dream is finally reality and it is all thanks to you guys, we would both like to thank you for all your help and kindness (and for not selling it before we saw it!!!) we will no doubt pop in from time to time and keep an eye out for another new car (for me!!) on the internet site.

Many thanks again for making a dream come true.

Best regards
Kerry and Brian Chidgey

…may I thank you for the exemplary way in which you have handled this problem.

Dear Larry / Nick

Please find enclosed invoice from Boxmoor Garage for the repairs to the lighting circuits on the Lincoln Navigator I purchased from your good selves.

Finally may I thank you for the exemplary way in which you have handled this problem. In my opinion a business is judged not on whether problems occur but on how they are handled if they do. Using this as a standard, I can only conclude that you run your business at the leading edge of your industry for quality and customer care.

With very best regards
Mike Sells


…we were both smiling for the rest of the day!!

Dear Larry, Judy and Nick

We just wanted to thank you for ‘looking after us’ last weekend at the Donnington component car show. We thoroughly enjoyed ourselves and to be driven around the track was just an amazing experience and definitely the highlight of the weekend. Thank you so much Nick, we were both smiling for the rest of the day!!

With kind regards
Paul

(Paul and his wife purchased an AK from Sovereign Cars which they still cherish and drive to Le Mans on an annual basis.)


Many thanks for all your hospitality and kind service.

To all the staff

Many thanks for all your hospitality and kind service. The F350 is home safely making a great impression in Weston-Super-Mare.

Definitely different to drive as you warned. I hope we can deal with yourselves again.

Many thanks
Paul, Kay and family (owners of the beast)

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