Here is a small selection of letters and e-mails received from customers after purchasing vehicles from Sovereign Cars.
'......First class experience and customer service......
By Ash S
I’ve paid 2 visits to the team at Sovereign and the experience has been first class. We were welcomed with a cup of tea whilst we viewed the extensive stock and we spent about 5 hours looking at and test driving vehicles. The guys couldn’t do enough for us in terms of advice, allowing us to put vehicles on the inspection ramp to have a thorough look underneath etc. There’s no pressure selling, everybody is genuine, up front and honest about the vehicles and we came away feeling like we’d been treated much better than I ever got at the main dealers of certain German manufacturers that I’ve experienced over the last 10 years - I felt like a customer, not just a number! I’ve ended up with a brilliant American pick up truck and I couldn’t be happier. From my initial visit to the dealership to taking delivery of the truck back at home, everybody was brilliant - I can’t recommend Sovereign highly enough. If you are serious about Americana, this is the place to visit.
By MARK B
Superb professional service from sales to the mechanic who took a lot of time to make sure my new Cobra was running as sweet as a nut . I had a couple of teething issues after it had been driven for a week or two but there was no arguing I just popped it back and they sorted it all out for me. Great car , great service and I have recommended them to a number of people who are looking for a Cobra or an American pick up. Cheers guys
By Dom O
Bought my first first Cobra from these guys in August 2017, I never once felt under pressure and am delighted with my purchase. More importantly when the clutch failed they booked it in for a new one immediately with no cost under their years warranty. If you are thinking of buying a Cobra you will be treated well at Sovereign.
'......Dax Cobra - one very happy customer......'
By Neil G
Thank you to all the team at Sovereign Cars. They were patient, friendly, knowledgeable with a great sense of humour. I am now the proud owner of my dream car and it has been faultless. Thanks guys and see you soon for its first service. Would definitely recommend. 5 star service.
'.....extraordinarily excellent service you provided.....'
I'd just like to say thank you for an excellent deal on the Jaguar XK120 OTS/Roadster which you sold me last week. The car is better than any I've seen for a long time and makes an excellent companion to my XK120 Fixed Head. As impressive is the extraordinarily excellent service you provided before the sale, on the day and afterwards when the car was delivered. I have no hesitation at all in recommending your garage to anyone who wants a great deal and exemplary service. Very best wishes and I hope to do business with you again. Regards, Ian
'.....very friendly, professional and swift.....'
I have just sold my Cobra to these guys and I have to say that they were very friendly, professional and swift, I rang them to see how much they would offer and they quoted me a fair price, I drove the car there and they did an instant TT of the money straight into my account (no haggling), I would 100% recommend them if you are looking to sell your American car and I will definitely look them up when I am looking to make my next purchase, thank you Larry and the team.
'.....A Garage true to their word.....'
On purchasing a FORD KUGA from SOVEREIGN CAR SALES in Whitchurch, I feel I have to say thank you for the exceptional service provided by the owner Larry and all his staff. This garage is 100% to its word, and I wouldn't hesitate to recommend anyone that is thinking of purchasing a car. Don't hesitate, go to SOVEREIGN CAR SALES, WHITCHURCH, HAMPSHIRE.
Cathy & Graham
'.....Doing business with Sovereign Car Sales was easy.....'
Doing business with Sovereign Car Sales was easy, pleasant, efficient and reassuring. They had exactly the car I wanted, priced fairly and prepared beautifully. Tom and Ben are knowledgeable, focused and yet relaxed and charming – in equal measure. Larry’s love of motoring and motorsports is infectious and the showroom is a hidden gem – full of special toys. TIP – you will be offered a coffee . . . take chocolate biscuits with you, take your time and enjoy the process of buying something unique from professionals with a passion for what they do.
Guy Boardman Worcestershire
'.....My new love.....'
Just to say the Cobra was delivered on time and looking terrific , the weather played ball and as soon as the paper work was signed I was off getting accustomed to my new love ,it will take a long time to get the smile off my face (if ever). Thanks again for your attention to detail and tell Ben it's the best purchase ever.
Kind regards, Robert.
'.....Makes me smile each time I see someone scrabbling to get their phone out to photograph it.....'
I am at home today with a nasty cold and thinking about my beautiful car you sold me.
So, 7 months in of ownership and every time I drive my awesome Mercedes I love it. Drives like a dream, fast, loud and a real attention grabber. Makes me smile each time I see someone scrabbling to get their phone out to photograph it as I roar by Smiling face with Sunglasses. For a 13 year old car has not drunk a drop of oil in 2,500 miles !! This summer I have been invited to appear at the Bournemouth Wheels Featival and a charity event at Dunsfold (Top Gear) circuit ... £10 a ride for charity. Anyway, thank you so much for all the fun I am having and the friendly and highly professional service I received.
'......One of our latest Cobra sales has gone all the way to the United Arab Emirates......'
To a very lucky man, Mr Carl Von Doussa. He was really excited to take ownership of such a great car. We took all of the hassle away from the buyer, prepping the car and organising the shipment. It wasn't long before the car was onboard bound for the UAE. With comments from the customer like "I really appreciate all the effort you have put into my car - you and your team have been great. I can't wait to have it..." we know its really worth going the extra mile, to get these amazing cars to people around the globe.
'......The efficient way on which you dealt with the sale......'
The efficient way on which you dealt with the sale of the Bentley and processing the paperwork is very much appreciated, the car was ready for collection on time and in an exemplary condition and the explanations on the vehicle were very helpful.
'......On the beach in Spain turns lots of heads!......'
Here is 035/250 on the beach in Spain Turns lots of heads. Thanks for everything great service and when can afford another upgrade you will be my first call Buenos Dias Ron
'......The customer service is amazing, as always!......'
I really really enjoyed coming to your showroom today, it was awesome!!
Thank you so much for showing me the Corvettes, Challenger, 458, F430, Morgan, the many Cobra's and last but not least the GT40! The customer service is amazing, as always!
I will most definetely be writing an article about your showroom and about all the facts, stock, and the awesome customer service! I will pop along again before I write the article, just to get some good quality pictures, and to take some notes on any facts or information you tell me!
Thank you so much again, I look forward to your reply, and to coming back!
'......A truly magnificent car that you prepared perfectly, exactly to spec......'
Good afternoon Larry
I wanted to email to say how delighted I am with the purchase of my Cobra 5.7 litre, I have not not smiling since I collected it on Saturday 28th March
You and your team provided excellent customer service and at no time did I feel pressured, especially as I needed plenty of time to gather information, being a relative novice with the car of my dreams - your time, enthusiasm and patience at the outset was much appreciated
The end result was the purchase of a truly magnificent car that you prepared perfectly, exactly to spec. and without compromise; a genuine, pleasurable and exciting experience
I cannot recommend you and your team highly enough; I look forward to a long and enjoyable relationship as I savour the motoring excitement and the back up service I am confident you will provide to the same high standard in the future
Thank you from a very satisfied customer
'......Efficient hassle free service......'
Just to say many thanks for the efficient hassle free service selling my Cobra for a good price in short order.
The thought of having to deal with tyre kickers and conduct test drives out of season filled me with dread – so very pleased indeed I left you and your team to handle the sale.
Thanks again and all the best for your business.
'.......The seamless purchase of my much loved cobra.......'
good morning larry,
I just wanted to send you a personal thank you the seamless purchase of my much loved cobra. as you know I bought the car from you nearly eight years ago in the middle of winter, and you agreed to buy her back, also in the middle of winter for a very fair price. arranging to collect her on a sunday by low loader by a lovely chap in order to fit in with my plans was a fitting conclusion to a fantastic service.
I know you will find a good home for her.
with warm regards
bexhill on sea
'........I haven't smiled like that in years.......'
I have just got home after picking the cosworth up I haven't smiled like that in years,fantastic. I would like to say thank you to yourself and your team for a smooth no rush service and after care. We will definitely be sending people your way,
Lee & Emma.
'.......thank you for your help. honesty, enthusiasm........'
Hi Larry & Judy
Just wanted to send you a quick thank you for your help, honesty, enthusiasm and service resulting in me purchasing my latest pride and joy from your garage.
The several cups of coffee were also appreciated !
May I take this early opportunity of wishing you and your team a Happy Christmas and a prosperous New Year.
'......Just a quick email to say thank you......'
.....for a nice, easy and pleasant transaction regarding the Audi Q7 which was purchased today.
I will pass on my experience to colleages at work, friends etc.
'......There is simply no substitute for dealing with a reputable professional dealer......'
I can't praise Nick and the team at Sovereign Car sales enough with the purchase of my prestige car.
The level of care was exemplary. The presentation of the car was impeccable. The process was easy, simple enjoyable, and everything happened as promised. There is simply no substitute for dealing with a reputable professional dealer such as this dedicated to delivering real value and service.
Mr L, Sussex
'......It's nice to have a dealership which is honest, caring, and kept to an exceptional standard......'
Hello Sovereign cars sales team!
I recently purchased a BMW 530D from your business. I wouldn't normally email a dealership after I bought a car from them, however, you chaps are a great exception.
Your showroom is magical to say the least, your sales team are extremely helpful, even helped me when I got lost on the way. They are honest (hard to find nowadays!), and have a passion in what they do.
Also a note that your customer toilet is an extremely nice place to be in.
As for the car. Not a single niggle that I can find. Whether it be a 206 or a Cobra (hopefully next time!) I would recommend your company to anyone. The drive home was perfect (if a tad disappointing knowing I wasn't still in the showroom!) with the car constantly exceeding expectations. It's nice to have a dealership which is honest, caring, and kept to an exceptional standard.
I wish all the best to you chaps working, your doing a superb job, keep it up.
Regards Callum Smith
'.......The Chevy was presented over coffee and the export paperwork sorted..... A very enjoyable & rewarding round trip......'
Spotted an attractively priced silver 1997 Camaro RS coupe on Sovereign Car Sales website. I contacted them and soon felt confident enough to place a reserve deposit on it before booking a flight from Stavanger to Heathrow for me & my excited 25 year old son Tor Richard.
Sovereign arranged a taxi pickup from Heathrow to Whitchurch and before you could say the Chevy was presented over coffee and the export paperwork sorted. My son found his way into their sweetie shop and plonked himself into a V10 Dodge Viper for a photoshoot to impress his friends in Norway. We then departed Whitchurch in the new toy bound for Norway via the Harwich-Esbjerg ferry. A very enjoyable & rewarding round trip.
'......I would recommend buying through Sovereign Cars not only for the quality of vehicles you sell, but for the very high level of customer service before and after......'
Hi hope you're well.
I wanted to say thanks for all your help and assistant with the computer/ sensor issues I had with the Cadillac. Everything works now as it should. From the day I picked it up till the fault was resolved you were very helpful and nothing seemed to much trouble. I have purchased countless cars through used car dealers and have never had such exceptional after care/ customer service before.
I would recommend buying through Sovereign Cars not only for the quality of vehicles you sell, but for the very high level of customer service before and after.
You will defiantly be my first port of call when we're looking for another new car in the future.
'....you guys are really knowledgeable, helpful and patient....'
I had a great experience buying the car – you guys are really knowledgeable, helpful and patient – it’s a big purchase and the last thing you want is pushy sales. With Sovereign you get a relaxed approach from guys that just enthuse over what they do and want to share that with you.
Simon who purchased a DAX Cobra recreation from us.
'......We wish you a very happy New Year from France and we want to thank you another time......'
Hello Nick. We wish you a very happy New Year from France and we want to thank you another time for that day of March when we came to see you and collected the red Robin Hood which is very happy now to live in France. Pierre-Henri and his Father
'I would also like to compliment the company for its integrity and customer care which is friendly, efficient and an excellent example of good customer relation practise.'
I would like to thank all at Sovereign Car Sales for the personal attention shown to me when potentially and subsequently purchasing a 1994 Bentley Brooklands in December 2011. The details on the website were exactly as written and, the telephone conversation prior to travelling 300 miles to view the car, were exactly as stated. I would also like to compliment the company for its integrity and customer care which is friendly, efficient and an excellent example of good customer relation practise.
The after sales followed the same example. When buying a second hand prestige car there are bound to be difficulties and blemishes commensurate with the age. The full service, professional registered dealer check and minor fault remedy performed on the vehicle prior to sale, brought the Bentley up to an exceptionally high standard to help ensure trouble free driving in line with the correct future service schedule.
The experience was made complete by the concerned attention to detail, again with after sales, not found with many other businesses of this type. I will not hesitate to recommend this company to my colleagues and wish everyone at Sovereign Car Sales continued success for 2012.
Many thanks, Grahame Mellanby FRSA ABIPP ARPS AMPA
'I haven't stopped grinning since I picked the car up.......'
I haven't stopped grinning since I picked the car up on Wednesday and drove it home.
It is, as you indicated, an excellent example which I am sure will give me many years of pleasure.
Best wishes, Julian
'....If you continue to do business this way your Company will always thrive and shine above the rest....'
Dear Larry, Nick and Nigel,
You asked me to write to you after the receipt of my Bentley to let you know my experience with your Company, and here it goes.
I already own a Bentley Continental GT and wanted another one. I searched both through E-bay and Autotrader and contained within the latter publication found a car I was Interested in. It was 5.45pm in the late afternoon and realised Sales would be closed so not wishing to wait until the following day phoned the Company's web-site's advertised after-hours telephone number, expecting to be told to call back tomorrow but received quite the opposite response. The person on the end of the phone was Larry and he took time to explain to me a full memory-description of the Bentley. Finishing our call I said I would sleep on it.
The following morning I had made my mind up I was going to have this Bentley as I felt Larry's zero pushy attitude absolutely rang true. The Company's service was exceptional and I received the car trailer-delivered later that afternoon, a journey door-to-door of 115 miles. I inspected the car every inch upon receipt and want you to know Larry's description was totally 100%. As you know I spent £43,000 'blind' with your Company and most people spending this sum of money would wish to see what they were buying first. I did not have the time to do this and totally relied upon Larry's truthful honesty which turned out to be completely truthful and totally honest and for that I wish to thank you as I now have a second GT I am so very proud of. If you continue to do business this way your Company will always thrive and shine above the rest.
Thank you very much boys. Dr.David Lynch.
'....thanks for the excellent service....'
Just wanted to say thanks for the excellent service I had from you on Tuesday when I bought the MG.
As I said at the time it amazed me how many dealers out there seem to have no interest in speaking to potential customers.
Although the car I bought was probably the cheapest car you had for sale your service was still very professional and friendly - I have already and will continue to recommend you to others.
As a side point - I am loving driving the car - its great fun!
Thanks again Richard Smith
'The car is everything you said and more in your advertisement. It was a pleasure meeting you both and I wish you well.'
Hello Sovereign Cars
I thought I'd take a minute and thank you once again. You certainly deserve your good reputation and I want to add my experience to your accolades'. It was so strange buying a car unseen, untested, just a few pictures and your word to rely on. I must admit to being very apprehensive driving down to Whitchurch to finalize the trade. My beloved Cobra for a Porsche 911 that you described with the highest praise.
What in the hell was I doing I ask myself a few times, well over and over really. Then I arrived at Sovereign Car my worrying began to disappear. First the Aladdin Cave of beautiful cars in you show room were/are stunning. The coffee appeared from no where. We both tested each others cars when I had warmed up from my cold drive in a topless car. I was given a warm hand shake and a chair and we painlessly went through the paper work.
Now I've arrived back Home with my new toy overjoyed. The car is everything you said and more in your advertisement. It was a pleasure meeting you both and I wish you well.
Kind Regard's Jim Rogers
'......many thanks for all your help and professionalism in the purchase of my Cobra'
I just wanted to drop you a line to say how thrilled I am with my new AK Cobra. it is everything and more that I hoped it would be !! It is a pleasure to drive the car and always a thrill every time I take it out.....I can't wipe the smile off my face when I drive it. I keep sneaking into the garage to just look at it and can't believe after all these years of wanting a Cobra I now have one.
It was a pleasure dealing with yourselves at Sovereign cars, your honesty and knowledge was second to none. The whole experience was excellent and the whole purchase experience was an absolute pleasure.
Once again many thanks for all your help and professionalism in the purchase of my Cobra.
'.....thank you to all of you at Sovereign for the warm and friendly way you do buisness. You are a credit to the industry'
Hi Nick. I just like to say after picking up and driving my blue Smart Roadster home, I have never had so much fun and enjoyment in a car. Its fanatastic, its exactly as described and packed full of extras, thank you to all of you at Sovereign for the warm and friendly way you do buisness. You are a credit to the industry...thanks johnny
'Thx for all your help and maybe come back in a few years time to upgrade to one of them GT40’s '
Just a quick note to let you know I got back safely. Scary at first but got used to her now.
Wife and kids also approve and have been for drives!!
Thx for all your help and maybe come back in a few years time to upgrade to one of them GT40’s ;-) just don’t tell the wife.
"I have recommended sovereign cars to all my friends"
'the guys at sovereign were a real pleasure to deal with - the Cobra I bought from them is fantastic.
I have recommended sovereign cars to all my friends'
Richard, having purchased a 427 Cobra recreation we only had in stock for 4 days.
"I am really please, to say the least. I grin so much when I am it. My face aches."
Just a quick note to say thanks for the Porsche 911 Turbo.
I am really pleased, to say the least. I grin so much when I am in it. My face aches.
I received a copy of every invoice from Porsche via the previous. The previous owner had spent over £25k on maintenance and warranties, even paying £150 a time to have the brake discs re-drilled!! A further £5k worth of warranty invoices. I’m just glad I didn’t loose £100k in six years.
I have had the wheels off the car so I could do a full paint correction and protection to the car, and was really pleased with the job you had done on the wheels, and even more pleased that you had all four done even though I hadn’t asked for that. With that in mind I decided to get the coolant leaks sorted locally rather then coming down to bother you about it.
I rang around a few local-ish specialists who were quoting figures of up to £200, and in the end went to a company called Finlay Gorham about 30 mins from me. They put the car up on the ramp for the initial inspection to find the leak and, pushed a hose on fully and re-clipped it. They said that it would have been difficult to see that the hose wasn’t on properly if it had been fitted from above. So that’s sorted then.
I didn’t get anywhere with Porsche regarding the corrosion on the roof strips despite a complaint to Porsche GB. Apparently they are ‘trim components’ and are not covered by the 10 year anti corrosion warranty, ridiculous. I am getting Porsche to do them anyway as they only wanted £200, and the car is going in for some mechanical warranty work so they can do it all at the same time.
Interestingly, the car has never had the clutch replaced, which at 85k you really would think it should be knackered. I have read that they normally last 30-70k. So a testament to how well it has been driven and looked after. I have also had the paintwork measured and every panel is original and untouched.
Thanks again, Andrew Garnett
"Thanks for your honesty with the car"
Got the Cobra home safely. Over the moon with it. It looks and sounds fantastic. Thanks for your honesty with the car.
"I would like to thank all of you for your professionalism and attention to detail"
To all at Sovereign cars.
Having collected my cobra last week, which has been a dream for many years.I would like to thank all of you for your professionalism and attention to detail.
Many thanks Tim West.
.....thank you for the six months trouble free motoring...
To all at Sovereign Cars,
I have just taxed my Mercedes CLK 320 and realised that I have had six months of trouble free motoring since purchasing the car from you back in March. I just wanted to say 'thank you' for the great service and for supplying me with my dream car. I recommend you to all my friends, whether they are looking for a car or not, as just coming to look around your showroom is an experience in itself.
With kind regards and many thanks,
"....the best fun I've ever had with my cloths on!"
I recently bought the little yellow westie, (£10k) about a month ago. Just want to thank you guys for the best fun I've ever had with my clothes on!.
Great to drive, great to own.
"...a team that has great pride and passion in their cars, their reputation and their after sales service."
Dear Larry & Nick.
If you remember, the last words I said to you both when we had concluded our deal were "I LIKE THE WAY YOU DO BUSINESS". And I assure you I really meant it. I liked the way that that you seemed to understand the passion that I had for my Marcos Mantara. I liked the way you gave me a very fair price for the car that I have driven with pride and joy for over 8 years
I liked the way you explained that I was selling one dream but buying a whole new one by purchasing the Aston Martin Volante. I liked the way that you gave me a good warranty on what is not exactly a new car. I liked the way that you gave me sound advice on maintaining and servicing the ASTON.
Finally I liked the "SOVEREIGN WAY." A team that has great pride and passion in their cars, their reputation and their after sales service.
The very best of wishes
"...the quality of the workmanship, particularly on the outstanding suspension, continues to delight me."
Dear Larry, Judy and Nick
This is to thank you all for the pleasant experience that was the purchase of my Cobra. Special thanks to Nick for the prompt sorting of the teething problems with the clutch and speedo, both of which are now working fine!
I have since fitted a tank sender unit, more under-wing insulation, and a tonneau cover.
So many thanks and kindest regards.
"We have absolutely no hesitation in recommending you to any friends who want a Cobra"
Thanks for the help. How about putting the following on your website?
“We feel the need to comment on the excellent service from the 2 wide boys” First impressions can be deceiving.
The service and enjoyable buying experience that we have received is second to none. Having previously purchased our cars from main dealers, they do not compare to the relaxed and friendly way in which we were dealt with at Sovereign. Well done all of you!
What a nice way to buy a specialist vehicle. The car is awesome but confined to barracks as it hasn’t stopped raining since purchase. How sad is that!!
We have absolutely no hesitation in recommending you to any friends who want a Cobra.
Dave and Sue
" I have had more fun out of the Cobra in the last two days than I have had from my 993 Turbo in the last two years….."
It was great meeting you and your team on Saturday. I have never before had such a good experience spending my money, or my wife’s for that matter! When I arrived to view the fantastic selection of AC Cobras I was reasonably uneducated in the various differences in specifications and builds. This was soon rectified by Nick, it was a pleasure having someone with so much knowledge steer me through. The Cobra that I drove away is superb, I have been unable to get ride of the grin from my face! I should have taken your advice and charged my friends for each ride I have given as it would have gone some way to topping up my credit cards…. Once again, thanks for your time on Saturday, I will see you again when I want to upgrade
"....Your excellent service and customer care has been second to none. Thanks again!!"
Dear Nick (and Larry). Thanks very much for the cheque I received today regarding the replacement part for my BMW. Your excellent service and customer care has been second to none. Thanks again!!
"....I do not hesitate in bringing my friends to your Aladdin's cave of "boys toys" and recommending you as a dealership"
Once again, thank you for the excellent aftercare service you provided for my Cobra. No-one likes to have a major problem directly after purchasing a car, but one of the reasons for buying from a dealership is that they should take ownership of the problem and fix it under warranty if one occurs, without any hassle.
Sadly this is often not the case with some dealerships, however, when I had a problem with my engine, the service provided by everyone at Sovereign was great! It's nice to see quick problem ownership and a steely determination (and a major rebuild) to get to the bottom of a somewhat obscure problem in order to leave me with an engine as good as new.
This is why I do not hesitate in bringing my friends to your Aladdin's cave of "boys toys" and recommending you as a dealership to them. I know everything is genuinely sold in good faith by people with a passion for their trade and all the stops will be pulled out if there is an issue.
"This is my first Cobra, and you made choosing, purchasing and ownership a breeze."
I just wanted to thank you for helping me fulfil a school boy dream. My car arrived on time, in showroom condition, and now having had the pleasure of having a blast in it, drives as beautifully and as noisily as you said it would. This is my first Cobra, and you have made choosing, purchasing and ownership a breeze. I just can’t get the grin off my face. Thanks so much again.
"We were more than impressed with their professionalism"
‘Pat and I accepted an offer from Sovereign Cars of Whitchurch for our AK' …..’It also obviated our involvement in the sales process and potentially spending hours (days?!) in Exeter/ Stoneleigh car parks etc / our front driveway fending off 'tyre kickers', and dreamers photographing the object of their envy! Furthermore, I must admit that we were more than impressed with their professionalism, and the way in which their Mr Nick Bridge upheld his telephoned promise to "make the process simple and painless", although we declined his offer to take us (& the cheque!) to the train station for our return trip, the parting of ways with 'Cob' TOK 46 was a lot easier than could have been. Any cynicism with, and fear of, car salesmen was significantly alleviated through this experience! Quite a recommendation.’
Thanks again for all your assistance / advice and keep up the good work.
Andrew+ Pat Lee
"The way I was dealt with was so friendly and welcoming"
Hi, thanks very much to you all for looking after me so well when I dropped off my Focus ST on Friday. The way I was dealt with was so friendly and welcoming I can understand why you have so many customer recommendations on your website(and I was only selling a car to you). I made the train with 5 minutes to spare thanks to some nippy driving by your colleague. I only wish I could have had a little more time to look around your fabulous showroom.
Regards and thanks again Richard Whitehead
"It is easy to be pleasant in business when you are selling something, it is rare to find people that totally stand behind the products/services that you have purchased from them when things go wrong."
Just a note to say thank you Nick and Larry for all the help, and fantastic service you have given to me after buying my beautiful car some 4 weeks ago. It is true to say that there have been a number of minor problems, including a slipping clutch which Nick has kindly helped me with despite my mechanical ignorance.
I contacted Nick and he advised me to take the car to AK Sportscars in Peterborough, these guys were great, they waited after hours and looked at the car straight away, showed me the problem and cleary explained in a way which I understood, that only an adjustment was needed, not a new clutch!!!
The guys at AK were friendly informative an honest, although they did give me a bollocking because the car was dirty, this showed me the proud passion they have for their business.
The next morning the car was ready by 11am, all fixed. They had also gone to the trouble of cleaning the car for me!
I asked John how much I owed him, and he informed me that Larry had contacted them the night before, to say that whatever was wrong with the cobra ,to fix it and forward the bill to Sovereign
It is easy to be pleasant in business when you are selling something, it is rare to find people that totally stand behind the products/services that you have purchased from them when things go wrong.
I can highly recommend both Sovereign and AK, they are both honest, trustworthy and passionate about their business, an obviously care about the "customer experience."
Brian is still beaming from ear to ear
Dear Nick and Larry,
Well we made it home and the Cobra sits nicely in our garage, Brian is still beaming from ear to ear, his dream is finally reality and it is all thanks to you guys, we would both like to thank you for all your help and kindness (and for not selling it before we saw it!!!) we will no doubt pop in from time to time and keep an eye out for another new car (for me!!) on the internet site.
Many thanks again for making a dream come true.
Kerry and Brian Chidgey
…may I thank you for the exemplary way in which you have handled this problem.
Dear Larry / Nick
Please find enclosed invoice from Boxmoor Garage for the repairs to the lighting circuits on the Lincoln Navigator I purchased from your good selves.
Finally may I thank you for the exemplary way in which you have handled this problem. In my opinion a business is judged not on whether problems occur but on how they are handled if they do. Using this as a standard, I can only conclude that you run your business at the leading edge of your industry for quality and customer care.
With very best regards
…we were both smiling for the rest of the day!!
Dear Larry, Judy and Nick
We just wanted to thank you for ‘looking after us’ last weekend at the Donnington component car show. We thoroughly enjoyed ourselves and to be driven around the track was just an amazing experience and definitely the highlight of the weekend. Thank you so much Nick, we were both smiling for the rest of the day!!
With kind regards
(Paul and his wife purchased an AK from Sovereign Cars which they still cherish and drive to Le Mans on an annual basis.)
Many thanks for all your hospitality and kind service.
To all the staff
Many thanks for all your hospitality and kind service. The F350 is home safely making a great impression in Weston-Super-Mare.
Definitely different to drive as you warned. I hope we can deal with yourselves again.
Paul, Kay and family (owners of the beast)
Please take a look around our website or please make contact with one of our enthusiasts!